Order Management Automation

Successfully automated high-volume order management processes, eliminating manual entry, streamlining validation procedures, and optimizing workflow to significantly enhance efficiency for B2B operations

Client

Hit Promotional Products Inc, FL, USA

Vertical

Retail

Solution

KPO

Hit Promotional Products Inc, FL, USA

Customer Profile

Hit Promotional Products is a distributors one stop shop for branded items and gifts. Hit Promotional Products has been a leader in the promotional product industry and a family-owned business that operates with a distinctive touch, an extensive inventory, first-class imprinting and decorations, and a commitment to sustainability. Hit is here to be a trusted partner in the success. which understand the needs of our clients and are constantly evolving to meet the needs of our market. Ranking among the top five suppliers in the nation, our wide array of products, expertise in our industry, and ability to get to market quickly make one-stop shop for all your promotional product needs.

Problem Statement

The company faced significant challenges processing over 5000 daily orders from 1000+ B2B customers. Manual data entry from emails is time-consuming and prone to errors. Validating each order within agreed timelines is demanding. Order inaccuracies at the detailing stage can lead to fulfillment issues and customer dissatisfaction. The complex order processing workflow requires seamless coordination and efficient tools to manage effectively. In addition, time pressures add to the strain on resources and staff.

Proposed Solution

To streamline order processing, a structured workflow has been implemented by Team Somnetics. The Detailing stage involves validation and entry of Purchase Orders (POs), generating Sales Order numbers, and ensuring order executability. The Order Entry stage captures all relevant data, including commercials and pricing. The Proofing stage ensures accuracy by cross-checking entries with original POs. 24/7 operations and efficient communication with HIT minimize delays and ensure timely order processing for the client.

The implementation of this structured, multi-stage order processing workflow has significantly improved the accuracy and efficiency of handling high-volume Purchase Orders. By validating and entering orders in stages—Detailing, Entry, and Proofing—we ensure that each order is meticulously checked for completeness and correctness before moving forward. The continuous 24/7 operation further guarantees that all orders are processed within the agreed timeframe, while close communication with HIT allows for quick resolution of any queries. As a result, this approach not only minimizes errors but also ensures smooth and reliable order fulfillment, enhancing overall operational efficiency and customer satisfaction.

Retail