Overcoming Challenges and Transforming Healthcare Operations

Successfully addressed e-commerce challenges using BigCommerce platform by implementing custom integrations, optimizing plugins, and developing effective multi-channel solutions, leading to improved business efficiency, increased sales, and enhanced customer satisfaction.

Client

(Confidential), USA

Vertical

Retail

Solution

eCommerce platform - BigCommerce

(Confidential), USA

Customer Profile

Problem Statement

Store owners often face significant challenges with the lack of integration between their platform and essential third-party apps such as CRM, ERP, and payment gateways, which forces manual data handling and leads to errors, delays, and inefficiencies. The inability to customize existing plugins further limits the store’s ability to meet unique business needs, while performance issues with plugins can result in slow load times, broken functionality, and a poor user experience, ultimately affecting sales and customer satisfaction. Additionally, managing multi-channel sales across platforms like Amazon, eBay, and social media becomes cumbersome without seamless integration, leading to stock discrepancies and delayed fulfillment. Custom payment gateway integrations are often necessary to support region-specific payment methods and ensure a smooth checkout process, reducing cart abandonment. Store owners also require custom reporting and analytics to gain actionable insights into their operations, as standard tools may not provide sufficient data for strategic decision-making. Checkout processes often need customization to accommodate specific requirements, such as multiple shipping methods and split payments, to optimize conversion rates and reduce cart abandonment. Furthermore, app maintenance and updates can be a challenge, with frequent manual updates needed to ensure compatibility and prevent downtime or security vulnerabilities. Regular app maintenance and custom solutions are essential to streamline operations, enhance performance, and support business growth.

Proposed Solution

Somnetics offers tailored solutions to address key challenges faced by store owners on BigCommerce. We developed custom plugins using BigCommerce's API to seamlessly integrate third-party tools and external systems, providing middleware for apps lacking direct integration. We customized existing plugins to extend functionality, ensuring they align with business processes, and offer ongoing maintenance to keep them compatible with future platform updates. To resolve plugin performance issues, we optimized existing code, develop lightweight custom plugins, and perform regular performance audits. We created custom multi-channel management solutions with real-time inventory, order, and customer data synchronization, and provide a unified dashboard for managing all sales channels. We build secure, PCI-compliant custom payment gateway plugins and provide updates to maintain compatibility with BigCommerce updates. For custom reporting and analytics, we created tailored reporting plugins, integrate third-party platforms, and build custom dashboards to offer real-time insights. We developed customized checkout plugins to accommodate split payments, multiple shipping addresses, and unique customer requirements, while integrating additional services like fraud detection. Our custom plugins include automatic updates to ensure ongoing compatibility with BigCommerce, and we offer support and maintenance services as part of long-term technology planning, enhancing the store’s operational efficiency, user experience, and scalability.

Somnetics offers tailored solutions that effectively tackle the challenges faced by BigCommerce store owners, improving operational efficiency and user experience. Our custom plugins ensure seamless integration with third-party apps, optimizing data flow and functionality.We also provide ongoing maintainence and performance enhancements to eliminate bottlenecks.
Our solutions for multi-channel management and payment gateway integration create a unified sales approach while ensuring security. Additionally, our custom reporting tools deliver real-time insights for informed decision-making, and enhanced checkout processes improve customer satisfaction. With proactive app maintainence and updates, we ensure long-term stability and compatibility with BigCommerce, helping store scale and succeed in a competitive e-commerce environment.

Retail